Shipping + Returns Policy

Shipping policy

All orders are shipped from London, UK via Royal Mail postal services, 1-3 working days from the order date. However some products are made to order and will take longer to process and ship - approximately 5 working days from the order date.

UK Shipping
UK orders are sent via Royal Mail 1st Class delivery and should arrive in 1-2 business days from dispatch.

EU Shipping
Orders from Europe are sent via Royal Mail International Tracked Delivery and should arrive in 3-5 business days from dispatch.

International Shipping (outside of the UK)
International orders are sent via Royal Mail International Tracked Delivery and should arrive in 5-7 business days from dispatch.

Please note that shipping times are estimates provided by Royal Mail and are not guaranteed. International orders may be subject to delays beyond my control. Buyers are responsible for any customs and import taxes that may apply.

 

Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Please also note that you will be responsible for the payment of return shipping costs.


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at bonitaivieprints@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bonitaivieprints@gmail.com and we'll sort that out for you.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit or discount code for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please contact us with reasons for your return and we'll send you a return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.